We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint or our app has a bug that needs to be fixed, please get in touch with us straight away using our support centre system. .

When contacting us via email please check your Junk and spam folders for replies, we have a dedicated team answering emails and EVERY email is replied to within 12 hours. The best way to contact us is by Facebook messenger on the ND UK page as this comes directly to us and it is much easier to deal with as we can ask for videos and other details and if needs be a telephone call to sort the issue out.

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Welcome to the Support Center

We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint or our app has a bug need to be fixed, please get in touch with us straight away using our support center system.

CHAT ON FB Page

Please provide as much detail as possible so we can best assist you.

EMAIL US

Please provide as much information as possible, our support team will reply within 24 hours. Please be sure to check your Junk and Spam folders for our reply.

SUBMIT TICKET

We suggest you to submit a ticket, if you have any problem.

How to update the firmware for Boat 2

- Use a micro-SD card to update your ND Tackle bait boat. The SD card should not have a capacity higher than 8 GB.

- 1. Download the new firmware BAITBOAT2

- 2. Copy the file to the SD card in the root directory (do not copy to a folder). Rename the file to ND2Fw.bin if it has a different name after download.

- 3. Insert the SD card into the SD card slot of the boat.

- 4. Turn on the boat.

- 5. The boat will start with a slight delay, indicating that the update was successful.

- 6. Remove the card from the card slot.

HOW TO UPDATE THE FIRMWARE FOR BOAT 1

- - Use a micro-SD card to update your ND Tackle bait boat. The SD card should not have a capacity higher than 8 GB.

- - 1. Download the new firmware BAITBOAT1 (Beat version)

- - 2. Copy the file to the SD card in the root directory (do not copy to a folder). Rename the file to TEST.bin if it has a different name after download.

- - 3. Insert the SD card into the SD card slot of the boat.

- - 4. Turn on the boat.

- - 5. The boat will start with a slight delay, indicating that the update was successful.

- - 6. Remove the card from the card slot.

Note: The new app works for the Smart Bait Boat 1 and 2.

TRACK YOUR ORDER

Usually you will receive a email with ORDER ID after your done a order from ND webshop or ND ebay. You can fill the ORDER ID to find the more tracking information. Please do not forget to check the email in the junk.

DOWNLOAD USER MANUAL AND EC Declaration of Conformity

If you have a general technical problem, we suggest you can find tips from product user manual.

DOWNLOAD ND TACKLE APP

Available to download for both Android and Apple devices.

Bite Alarm

Bite Alarm IOS APP download

Bite Alarm android APP download

BAIT BOAT

BAIT BOAT IOS APP download

BAIT BOAT android APP download

BIVVY LIGHT PRO

BIVVY LIGHT PRO IOS APP download

BIVVY LIGHT PRO android APP download

ND SUPPORT

ND SUPPORT IOS APP download

ND SUPPORT android APP download

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YOUTUBE

INSTAGRAM

New Direction Tackle YOUTUBE

If you have a general technical problem, we suggest you can find tips from videos in ND YOUTUBE.